Standard shipping within Canada takes 3–7 business days. Express shipping (1–3 business days) is available at checkout. All orders are fully tracked and insured.

Yes — free standard shipping on all Canadian orders over $99. Orders under $99 incur a flat rate of $9.99 for standard shipping.

Yes, we ship to the United States and select international destinations. International shipping rates are calculated at checkout. Delivery times vary by destination (typically 7–14 business days).

Yes — every order receives a tracking number by email as soon as it is dispatched. You can track your order at any time.

We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in their original packaging with all tags attached. Gift packaging does not need to be preserved.

Email us at sales@newhimalayanpasminahouse.com or message us on WhatsApp at (437) 566-1188 with your order number. We will provide you with a prepaid return label and instructions.

Absolutely. Exchanges are processed as quickly as possible — typically within 48 hours of receiving your return. If the item you want is out of stock, we will notify you immediately and arrange a refund.

Items purchased during promotional events are eligible for exchange or store credit only, not refunds. Full-price items are fully refundable.

Every piece from New Himalayan Pashmina House comes with a certificate of authenticity. Our cashmere is Grade A certified, sourced directly from Nepal, and passes a burn test, feel test, and visual inspection before dispatch.

Pashmina is the finest grade of cashmere — sourced specifically from the Chyangra mountain goat of the Himalayas. It measures 14–16 microns (versus 16–19 for regular cashmere) and is noted for its exceptional softness, lightness, and warmth.

Yes. Every piece in our collection is hand-woven and hand-finished by master artisans in Nepal using traditional techniques passed down through generations.

We are introducing personalisation services in 2026. Please contact us directly to discuss bespoke options for gifts or personal pieces.

Hand wash gently in cool water (30°C maximum) using a mild detergent or specialist cashmere shampoo. Never wring — gently press out water and lay flat on a clean towel to dry. See our full Care Guide for detailed instructions.

Light pilling in the first few washes is completely normal and actually indicates genuine, high-quality cashmere (synthetic fibres rarely pill). Pilling reduces significantly over time. Use a cashmere comb to gently remove pills.

Yes, dry cleaning is safe for cashmere. However, frequent dry cleaning can accelerate wear over time. We recommend hand washing as the preferred method for regular care.

Store folded (never on a hanger — hanging distorts the shape) in a breathable cotton or linen bag. Add cedar blocks or lavender sachets to deter moths. Store away from direct sunlight.

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Interac e-Transfer for Canadian customers.

Orders can be modified or cancelled within 2 hours of placing them. After that, they may have already been dispatched. Please contact us immediately via WhatsApp at (437) 566-1188 for urgent order changes.

Yes — all payments are processed through encrypted, PCI-compliant payment gateways. We never store your payment information on our servers.

Yes — digital gift cards are available in denominations of $50, $100, $150, and $200. They can be purchased online and delivered by email instantly.

Yes — we work with boutiques, spas, hotels, and retailers who share our values and commitment to quality. Minimum order quantities apply.

Please email us at sales@newhimalayanpasminahouse.com with your business details, website, and estimated monthly volume. We will respond within 2 business days.

We offer private label services for established retailers with minimum order commitments. Custom colourways, sizes, and packaging are available. Lead times are typically 8–12 weeks.