Privacy & Cookies Policy
Last updated: June 2026 | Compliant with PIPEDA (Canada) & applicable US privacy laws
1. Who We Are
New Himalayan Pashmina House (“we”, “our”, “us”) operates the website newhimalayanpasminahouse.com. We are committed to protecting your personal information and your right to privacy. This Privacy & Cookies Policy explains what information we collect, how we use it, and what rights you have in relation to it ā in compliance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable US privacy regulations.
2. Information We Collect
We collect information you provide directly to us when you:
- Place an order ā name, email, shipping address, billing address, phone number
- Create an account ā username, password, email address
- Contact us ā name, email, and message content
- Subscribe to our newsletter ā email address
- Browse our website ā IP address, browser type, pages visited, time spent (via cookies)
3. How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders and send order confirmations
- Communicate with you about your purchases, returns, and exchanges
- Send promotional emails and newsletters (only with your consent)
- Improve our website, products, and customer experience
- Comply with legal obligations under Canadian and US law
- Prevent fraud and ensure the security of our platform
4. Cookies Policy
Our website uses cookies ā small text files stored on your device ā to improve your browsing experience. Below is a summary of the cookies we use:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Essential Cookies | Required for the website to function ā shopping cart, checkout, login sessions | No ā required |
| Analytics Cookies | Help us understand how visitors use our site (Google Analytics 4) | Yes |
| Marketing Cookies | Used to show relevant ads and measure campaign performance | Yes |
| Preference Cookies | Remember your settings such as language and currency preferences | Yes |
5. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. However, we share data with trusted service providers who assist us in operating our website and delivering our services ā including payment processors (Stripe, PayPal), shipping partners (UPS), and analytics providers (Google Analytics). All third parties are required to handle your data securely and in accordance with applicable privacy laws.
6. Your Privacy Rights
Under PIPEDA and applicable US laws, you have the right to:
- Access the personal information we hold about you
- Correct any inaccurate or incomplete information
- Request deletion of your personal data (subject to legal obligations)
- Withdraw consent to marketing communications at any time
- Lodge a complaint with the Office of the Privacy Commissioner of Canada
To exercise any of these rights, please contact us at info@newhimalayanpasminahouse.com. We will respond to all legitimate requests within 30 days.
7. Policy Updates
We may update this Privacy & Cookies Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.
Privacy questions? Contact us at info@newhimalayanpasminahouse.com. We take your privacy seriously and are always happy to help.