Our Returns & Exchanges Policy

At New Himalayan Pashmina House, we stand behind the quality and craftsmanship of every piece we sell. If for any reason you are not completely satisfied with your purchase, we offer a 30-day hassle-free return and exchange policy for all customers in Canada and the USA. We want you to feel confident every time you shop with us.

✅ Conditions for Returns

To be eligible for a return or exchange, the following conditions must be met:

• The item must be returned within 30 days of the delivery date
• The item must be unworn, unwashed, and unaltered
• All original tags and packaging must be intact
• The item must be in its original condition — free from perfume, stains, or damage
• A valid proof of purchase (order number or receipt) must be included

📋 How to Return or Exchange

The return and exchange process is straightforward. Simply follow these steps:

1. Email us at info@newhimalayanpasminahouse.com with your order number and reason for return
2. Our team will respond within 1–2 business days with a return authorisation and instructions
3. Pack the item securely in its original packaging and include your proof of purchase
4. Ship the item to the address provided — we recommend using a tracked shipping service
5. Once we receive and inspect the item, your refund or exchange will be processed within 5–7 business days

❌ Non-Returnable Items

For hygiene and quality reasons, the following items cannot be returned or exchanged:

• Items that have been worn, washed, or altered
• Custom or personalised orders
• Sale or final sale items (clearly marked at time of purchase)
• Gift cards

💳 Refund Timeline

Once we receive and approve your return, refunds are processed within 5–7 business days to your original payment method. Depending on your bank or payment provider, the funds may take an additional 3–5 business days to appear in your account. If you have not received your refund after 10 business days, please contact us and we will investigate immediately.

Questions about a return? Email us at info@newhimalayanpasminahouse.com. We typically respond within 1–2 business days.