Shipping to Canada, the USA & Worldwide
Every New Himalayan Pashmina House order is inspected by hand, wrapped in premium packaging and dispatched fully tracked. Complimentary shipping across Canada and the United States on orders over $200 CAD.
Shipping Overview
New Himalayan Pashmina House ships from Ontario, Canada to customers across Canada, the United States and destinations worldwide. Every parcel is fully tracked from our studio to your door, and each order is routed through the carrier best suited to its destination so that your pashmina arrives safely and in perfect condition.
This Shipping Policy explains our processing times, delivery estimates, tracking, customs guidance, and exactly what happens in the rare event that something goes wrong.
Our Shipping Partners
We work with trusted shipping partners, including Canada Post, Purolator, UPS, USPS, and other reliable carriers depending on the destination and selected shipping service.
Working with several carriers rather than a single courier allows us to reach every Canadian postal code, all fifty US states and destinations worldwide, and to select the fastest, most secure route for each individual order. The carrier handling your parcel is confirmed in your shipment notification email.
Order Processing Time
Orders are prepared for dispatch within 2–3 business days of payment confirmation. During peak periods — including Christmas, Valentine’s Day and Mother’s Day — please allow up to 4 business days. Orders placed on a weekend or a public holiday begin processing on the next business day.
Processing time is separate from transit time. The delivery estimates shown below begin on the day your parcel leaves our facility, not the day your order is placed.
Careful Inspection & Premium Packaging
Before any order leaves our studio, each pashmina and cashmere piece is individually inspected for weave quality, colour consistency and finishing. Only pieces that meet our standard are approved for dispatch.
Your order is then folded by hand, wrapped in protective tissue and sealed in premium, moisture-resistant packaging chosen to protect natural fibres in transit. Every parcel is secured and labelled with tracking before it is handed to our carrier partner.
Free Shipping
Complimentary shipping is applied automatically at checkout on Canadian and United States orders with a merchandise subtotal over $200 CAD, calculated after any discounts and before taxes. No promotional code is required.
For orders below the free shipping threshold, shipping costs are calculated during checkout based on destination, package size, and selected shipping service. The exact shipping amount is always displayed before you complete your purchase.
Canada Shipping
We deliver to every address in Canada, including rural routes, PO boxes and remote northern communities. Canadian orders are typically delivered 5–7 business days after dispatch, with major metropolitan areas often arriving sooner.
All Canadian orders are shipped with tracking as standard. The shipping options available to your postal code, and their cost, are displayed at checkout.
USA Shipping
We ship to all fifty US states. United States orders are typically delivered 7–10 business days after dispatch, depending on the destination and the service selected at checkout.
Every United States order travels with tracking, and customs documentation is prepared and attached by our team before dispatch. Please read the Customs, Duties & Import Charges section below, as United States import rules changed in 2025.
International Shipping
We are proud to send our pashmina and cashmere to customers around the world. International shipping costs are calculated during checkout based on destination, package size, and selected shipping service.
International orders are typically delivered 10–21 business days after dispatch. Transit times vary by country and may be extended by customs inspection, particularly during busy periods.
Estimated Delivery Times
The estimates below are calculated from the date your parcel is dispatched and exclude weekends and public holidays. They are good-faith estimates based on carrier performance rather than guaranteed delivery dates, and may be affected by weather, customs inspection or carrier delays outside our control.
| Destination | Shipping Cost | Estimated Delivery |
|---|---|---|
| Canada (orders over $200 CAD) | FREE – fully tracked | 5–7 business days |
| Canada (orders under $200 CAD) | Calculated at checkout | 5–7 business days |
| United States (orders over $200 CAD) | FREE – fully tracked | 7–10 business days |
| United States (orders under $200 CAD) | Calculated at checkout | 7–10 business days |
| International | Calculated at checkout | 10–21 business days |
Order Notifications & Tracking
You will hear from us at every stage of your order:
Order confirmation. Sent by email as soon as your payment is approved, confirming the items, colours and delivery address on file. Please review it carefully and contact us immediately if anything needs to be corrected.
Shipment confirmation. Sent the moment your parcel is dispatched. It contains the carrier handling your order, your tracking number and an estimated delivery window.
Tracking updates. Your tracking link becomes active within 24 hours of the first carrier scan and updates as your parcel moves. If your tracking has not updated for more than 48 hours, contact us and we will open an enquiry with the carrier on your behalf.
If you have not received your order confirmation, please check your spam or promotions folder before contacting us.
Customs, Duties & Import Charges
Orders within Canada. Domestic Canadian orders are not subject to customs charges or import duties. The price you see at checkout is the price you pay.
Orders to the United States. In 2025 the United States ended its long-standing $800 duty-free allowance for imported parcels. In plain terms, this means every shipment entering the United States now clears customs formally and may be charged duties and import fees, regardless of how much you spent. These charges are set by U.S. Customs and Border Protection and collected by the carrier at or before delivery. They are not included in the price of your order or in your shipping cost, and we have no ability to waive or reduce them.
Other international orders. Duties, import taxes and any brokerage fees charged by the destination country are the responsibility of the recipient. Because these vary by country and are set by local authorities, we are unable to calculate or prepay them on your behalf. We recommend checking your country’s import rules before ordering.
We declare every parcel honestly and accurately. We are unable to mark orders as gifts or declare a reduced value, as this is prohibited by customs regulations. If a parcel is refused or returned to us because import charges were not paid, we will refund the value of the goods less any shipping and return charges incurred.
Remote & Rural Deliveries
We deliver to rural routes, PO boxes and remote communities across Canada, including the territories. Deliveries to these destinations may require an additional 2–5 business days and, in some communities, may be held for collection at a local post office or carrier depot rather than delivered to the door.
If your address is served by a community mailbox or a local depot, your carrier will leave a collection notice with instructions.
Incorrect or Incomplete Addresses
Please check your shipping address carefully before completing checkout. Once a parcel has been handed to the carrier we are unable to change the delivery address.
If you notice an error, contact us at sales@newhimalayanpasminahouse.com as quickly as possible. If your order has not yet been dispatched we will correct it at no charge. If a parcel is returned to us because the address was incorrect or incomplete, we will contact you to arrange redelivery, and any additional shipping cost will be quoted to you for approval first.
Delayed or Lost Shipments
Occasionally a parcel is delayed in transit. Before contacting us, please check your tracking link and confirm the parcel has not been left with a neighbour, in a secure location, or at a local depot for collection.
If your parcel has not arrived within 10 business days of the estimated delivery date, contact us at sales@newhimalayanpasminahouse.com with your order number and we will open a formal trace with the carrier. Carrier investigations usually take 5–10 business days. Once a parcel is confirmed lost, we will send a replacement or issue a full refund at no cost to you.
Damaged Parcels
Please inspect your parcel on arrival. In the unlikely event that the outer packaging or the piece inside has been damaged in transit, photograph both the packaging and the item and email us within 48 hours of delivery at sales@newhimalayanpasminahouse.com.
Once damage in transit is confirmed, we will arrange a replacement or a full refund at no cost to you. Please keep all original packaging until your claim has been resolved, as the carrier may need to inspect it.
Holiday & Peak Season Shipping
Carrier networks operate at capacity during the festive season and around Valentine’s Day and Mother’s Day. During these periods our processing may take up to 4 business days, and carriers frequently add 2–5 business days to their usual transit times.
We recommend ordering early for gift occasions. As a general guide, place Canadian orders by the first week of December and United States or international orders by late November to allow comfortable time for holiday delays.
Orders Shipped in Multiple Parcels
Occasionally an order is dispatched in more than one parcel — for example when items are finished at different times, or when a larger order travels more safely split between boxes. Where this happens you will receive a separate shipment confirmation and tracking number for each parcel, and there is never an additional shipping charge to you.
If one parcel of a multi-parcel order arrives without the others, please allow a further 2–3 business days before contacting us, as parcels often travel on different vehicles.
Shipping & Returns
Not quite right? Our Returns & Exchanges policy gives you 30 days to return or exchange your purchase. Original shipping charges are non-refundable, except where an item arrived damaged or an error was made on our side.
If you received an incorrect or faulty item, please contact us before returning it and we will cover the cost of return shipping.
Shipping FAQ
Quick answers to the questions our customers ask most often about shipping to Canada, the USA and internationally.
How long does shipping take within Canada?
Orders are dispatched within 2–3 business days and typically arrive 5–7 business days after dispatch, so most Canadian customers receive their order within 7–10 business days of ordering.
Do you ship to the United States?
Yes. We ship to all fifty US states, with typical delivery 7–10 business days after dispatch. Orders over $200 CAD ship free.
How much does shipping cost?
Shipping costs are calculated during checkout based on destination, package size, and selected shipping service. Canadian and United States orders over $200 CAD ship free.
Will I have to pay customs duties?
Orders shipped within Canada are never charged duties. United States orders may be charged duties and import fees, because the United States ended its $800 duty-free allowance in 2025. Other international orders may be charged by local customs. These charges are set by the destination country, not by us.
Which courier will deliver my order?
We work with trusted shipping partners including Canada Post, Purolator, UPS, USPS and other reliable carriers, chosen according to your destination and the shipping service selected at checkout. The carrier handling your parcel is named in your shipment confirmation email.
How do I track my order?
Your shipment confirmation email contains the carrier name and your tracking number. Tracking becomes active within 24 hours of the first carrier scan.
Can I change my delivery address after ordering?
If your order has not yet been dispatched, yes — email us straight away at sales@newhimalayanpasminahouse.com. Once a parcel is with the carrier we are unable to change the address.
What happens if my parcel is lost or damaged?
Contact us with your order number and, for damage, photographs of the packaging and item. Once confirmed, lost or damaged parcels are replaced or fully refunded at no cost to you.
Do you ship internationally?
Yes, we ship worldwide. International orders typically arrive 10–21 business days after dispatch, with shipping calculated at checkout.
Contact Our Customer Support Team
For any questions regarding your order, shipping status, delivery, tracking information, address changes, lost packages or damaged shipments, please contact our Customer Support team at sales@newhimalayanpasminahouse.com.
We aim to respond within 1–2 business days. Please include your order number so that we can help you as quickly as possible.
You may also browse our FAQ, review our Returns & Exchanges policy, or return to the shop to explore our full pashmina and cashmere collection. This Shipping Policy was last updated in July 2026.