Shipping Policy
Free UPS shipping to Canada & USA on orders over $200. Every order is fully tracked and handled with care.
🚚 Free Shipping to Canada & USA
At New Himalayan Pashmina House, we are proud to offer free UPS shipping on all orders over $200 to Canada and the United States. We believe that premium cashmere shipping should be as seamless and luxurious as the products themselves. Therefore, we partner with UPS to ensure your authentic Himalayan cashmere arrives safely, on time, and fully tracked.
| Destination | Shipping Rate | Estimated Delivery |
|---|---|---|
| Canada (orders over $200) | FREE UPS Shipping | 5ā7 business days |
| Canada (orders under $200) | From $15 CAD | 5ā7 business days |
| United States (orders over $200) | FREE UPS Shipping | 7ā10 business days |
| United States (orders under $200) | From $20 USD | 7ā10 business days |
| International | Calculated at checkout | 10ā21 business days |
📦 Order Processing Time
All orders are processed within 2ā3 business days of payment confirmation. During peak seasons such as Christmas, Mother’s Day, and Valentine’s Day, processing may take up to 4 business days. Furthermore, orders placed on weekends or public holidays will begin processing on the next business day. You will receive an email confirmation with your tracking number as soon as your order has been dispatched.
🔍 Order Tracking
Every order ships with full UPS tracking. Once your order is dispatched, you will receive a tracking number via email. You can use this number to track your package in real time at ups.com/track. Additionally, our customer support team is always available to assist you if you have any questions about your delivery.
🌍 International Shipping
We ship our authentic Himalayan cashmere worldwide. International shipping rates are calculated at checkout based on your location and order weight. Please note that international customers are responsible for any customs duties, import taxes, or fees imposed by their country. These charges are not included in our shipping rates and are beyond our control.
📬 Delivery Issues
If your package is delayed, lost, or damaged during transit, please contact us immediately at info@newhimalayanpasminahouse.com. We will work directly with UPS to resolve the issue as quickly as possible. In cases of confirmed loss or damage, we will arrange a replacement or full refund at no additional cost to you. Your satisfaction is our highest priority.
Have questions about your order? Contact us at info@newhimalayanpasminahouse.com or visit our shop to explore our full cashmere collection.